There are several reasons your poki account may get locked — entering the wrong password multiple times, detection of unusual login activity, or incomplete KYC verification. The steps to resolve each case differ slightly:
- Account locked due to incorrect password: Entering the wrong password five times in a row will temporarily lock your account for 30 minutes. Wait 30 minutes and try again, or reset your password using the "Forgot password?" link.
- Locked due to suspicious activity: A verification message will be sent to your registered phone number or email. Follow the instructions provided. If you don't receive it, contact support.
- If KYC is not completed: Some features will be restricted. Upload a photo of your National ID — verification is usually completed within 24 hours.
If the issue remains unresolved for any reason, contact support@poki-baji.com— email us with the subject line "Account Locked" and include your registered phone number. Issues are typically resolved within 1 hour.
Poki regularly hosts tournaments and leaderboard competitions — especially during major cricket or football series. The general participation rules are outlined below:
- Eligibility: You must have a verified account and meet the minimum bet requirement set for the tournament. Typically, entering a tournament requires placing a minimum bet of ৳100 on a specific market (such as cricket).
- Points calculation: Points are earned on every eligible bet. The more you bet and win, the more points you collect. In some tournaments, only winning bets earn points; in others, all eligible bets count.
- Leaderboard update: Updated every hour or after each match, as a general rule.
- Prize distribution: Prize money is credited to your account within 48 to 72 hours of the tournament ending. Prizes may be awarded as cash, bonus funds, or free bets.
- Betting both sides on the same match: In some tournaments, attempting to accumulate points by placing bets on both sides of the same event may result in account disqualification.
Each tournament may have its own specific rules. Full terms and conditions for ongoing tournaments are Latest Promotions You'll find it on the page.
See all active poki offers and promotions in one place Latest Promotions page. You can view this page without logging in, but some personalised offers will only be visible once you're logged in.
How often the promotions page is updated:
- Daily Offers: Fresh daily cashback or free bet offers are added every morning — they typically reset at midnight.
- Weekly promo: New weekly offers are published every Monday.
- Event-Based Offers: Special offers are available during major cricket or football tournaments — these can be added at any point while the event is ongoing.
With push notifications enabled, you'll get real-time updates on your phone whenever a new offer is available. This works best with the poki app installed. For personalised offers, Log In and keep notification settings enabled in your profile.
Poki's support team assists Bangladeshi users in Bengali. You can reach us through the following channels:
- Live Chat: Click the chat icon in the bottom-right corner of the website or app to connect instantly. A support agent typically responds within 2 to 5 minutes — it's the fastest way to get help.
- Email Support: support@poki-baji.com — email is best for detailed issues or sending documents. Responses typically arrive within 15 minutes to 2 hours.
Service Hours: Live chat and email support are available 24 hours a day, 7 days a week — no breaks on nights or holidays.
To get your issue resolved faster, include the following when you contact us via email or chat: your registered phone number, a description of the problem, and a screenshot if possible. This helps our support team assist you more quickly.
Some details on your poki account can be updated on your own, while others require help from support.
What you can change on your own:
- Password — log in and go to "Account Settings > Security".
- Communication preferences and notification settings.
- Betting Limits — available under the "Responsible Gaming" section.
Changes That Must Be Made Through Support:
- Name Change: You can request a name change before your KYC verification is complete. Email our support team with a photo of your national ID.
- Mobile number change: For security purposes, changing your phone number requires identity verification. Submit a request to support with your old and new numbers along with your NID details.
- Email change: Similarly via support — changes typically take effect within 24 hours after identity verification.
Note: Changing your name after KYC is completed becomes very difficult. It's best to enter your name exactly as it appears on your NID when registering.
Cricket betting on poki is the most popular category in Bangladesh — especially for IPL, BPL, Asia Cup, and Bangladesh national team matches. Here's a step-by-step guide for beginners:
- Step 1 — Log in: Enter Go to the page and log in. If you don't have an account, Register for Free to proceed.
- Step 2 — Go to the Cricket section: From the top menu, go to Sports or Bet Go to the page and select Cricket from the left-hand menu.
- Step 3 — Select a Match: A list of ongoing and upcoming matches will appear. Click on the match you want to bet on.
- Step 4 — Choose your market and odds: Match Winner, Toss, Top Run Scorer, Over/Under — browse the available markets and click on your preferred odds. The selection will be added to your bet slip.
- Step 5 — Enter Bet Amount & Confirm: Enter your stake in the bet slip — you'll see your potential winnings. Click "Place Bet" to confirm.
To view real-time odds on live matches Match Odds Page Use it. Minimum bets typically start from ৳50.
There's no separate application needed to claim poki's welcome bonus — it's credited to your account automatically after your first deposit. That said, there are a few things to keep in mind:
- Bonus amount: 100% bonus on your first deposit, up to ৳5,000. Deposit ৳5,000 or more and you'll receive the full ৳5,000 bonus.
- Minimum deposit: A minimum deposit of ৳500 is required to receive the welcome bonus.
- When to expect your bonus: Once your deposit is confirmed, the bonus is usually credited to your Bonus Balance within 5 to 15 minutes.
- Wagering Requirements: To withdraw a bonus, you must wager it a specified number of times (typically 15x to 25x) — details In the Terms & Conditions provided.
- Promo code: If you have a promo code, it must be entered during registration or before your first deposit — it won't work if applied afterwards.
If the bonus doesn't arrive within 15 minutes, contact the support team with your deposit transaction ID.