🔒 Your data at Poki Completely secure — secured with SSL encryption 🛡️ To Third Parties No data is ever sold 📅 Privacy policy last updated: July 2026 ✅ Right to Delete Your Data Always available 🔐 Enable Two-Factor Authentication — Your account will be better protected 🔒 Your data at Poki Completely secure — secured with SSL encryption 🛡️ To Third Parties No data is ever sold 📅 Privacy policy last updated: July 2026 ✅ Right to Delete Your Data Always available 🔐 Enable Two-Factor Authentication — Your account will be better protected

Poki — Data Protection

Poki Privacy Policy — How We Keep Your Data Secure

When you share your personal information with poki, you place your trust in us — and we take that responsibility seriously. What data we collect, why we collect it, and how we store it are all explained here openly and transparently.

July 2026 SSL Secured Read in Bengali 9 sections
Key Points at a Glance
Your data is used only to provide services, never sold
All transactions are secured with SSL encryption
You have the right to access and delete your data
If you have questions support@poki-baji.com

Our Commitment to Data Security

How poki protects your privacy — at a glance

End-to-End Encryption

Your login, payment, and personal information is encrypted using SSL/TLS protocols, making it unreadable to any third party.

Your data is never sold

Poki never sells your personal data to advertisers or third parties. Your information is used solely to provide you with our services.

Minimal data collection

We only collect the data necessary to provide our services. Collecting unnecessary information is not our policy.

Your Controls

You can view, correct, or request deletion of your data at any time — no questions asked.

Time-limited data retention

Data is automatically deleted after a set period following account closure. No data is retained indefinitely.

You will be notified in the event of a breach

If a data security issue ever occurs, you will be notified immediately through your registered contact method.

Important: This Privacy Policy applies to users of the poki-baji.com website and mobile app. By accessing poki, you are considered to have accepted this policy.

1Introduction

Poki-baji.com ("poki", "we") is an online betting and gaming platform for users in Bangladesh. When you use our platform, certain information is naturally shared with us. You have the right to know how that information is handled — and making that clear is exactly what this Privacy Policy is for.

We believe transparency is the foundation of trust. That's why this page is written in plain language — no complex legal jargon. Registering with poki means you agree to this policy, though you may withdraw your consent at any time. Please note that doing so may require closing your account.

This Privacy Policy was last updated in July 2026 Any updates will be communicated to your registered email address.

2What data we collect

Poki collects two types of data — information you provide directly, and information collected automatically.

What you provide directly:

  • At registration: name, email address, phone number, date of birth.
  • During KYC verification: national ID or passport number, and photo.
  • At payment: your mobile banking number or bank account details.
  • When contacting support: the content of your conversation.

Automatically collected information:

  • Device Information: type, operating system, and screen resolution.
  • Connection data: IP address, browser type, and language settings.
  • Usage Data: pages visited, time spent, and games played.
  • Cookie & Session Data — see Section 6 for details.
Data Type When It Is Collected Required?
Name & Email At Registration Yes
Phone Number At Registration Yes
National ID During KYC verification Before withdrawal
Payment information During deposit / withdrawal Yes
IP address On every visit Automatic

3Why we collect your data

Poki uses your data only for specific purposes. The reasons we use your personal information are:

  • Account Management: Registration, login, password recovery, and KYC verification.
  • Payment Processing: To process deposits and withdrawals securely.
  • Customer support: To resolve your issues and answer your questions.
  • Fraud prevention: To detect suspicious activity and keep your account secure.
  • Legal Obligations: To comply with applicable laws and regulations.
  • Service improvement: To understand which features are used most and improve the platform accordingly.
  • Promotional Communications: To send you emails or SMS about new offers or games, with your consent.

If you no longer wish to receive promotional messages, use the "Unsubscribe" option in any message or contact support — your service quality will not be affected in any way.

4Who Your Data Is Shared With

Poki does not sell your data to anyone. However, in the limited circumstances below, data may be shared with specific third parties:

  • Payment processors: bKash, Nagad, Rocket — necessary information is shared to process your payments. Each of these providers has its own privacy policy.
  • Game Providers: Only minimal session data is sent to the provider's server during gameplay — no personal identity is shared.
  • Law Enforcement: Data may be disclosed when required by a court order or legal obligation.
  • Fraud prevention agencies: If an account is suspected of money laundering or fraudulent activity.

Outside of the above, no data is shared with any third party without your explicit consent. Before sharing data with any third party, their privacy standards are verified.

5How Long Your Data Is Retained

Poki does not retain your data indefinitely. Retention periods vary by data type:

  • While the account is active: Registration details and transaction history are fully retained.
  • After account closure: Transaction records are retained for up to 5 years as required by law, after which they are deleted.
  • KYC documents: Retained for up to 2 years after account closure.
  • Session & Cookie Data: Typically deleted automatically within 30 days.
  • Support Conversations: Retained for 1 year after the issue is resolved.

You may also request early deletion of your data before the retention period expires — however, data subject to legal obligations may not be immediately removable.

6Cookies & Tracking

Poki uses cookies — small text files stored in your browser. They help improve your experience and save you from having to log in every time.

You can disable cookies through your browser settings. However, disabling essential cookies may prevent poki from working properly. Cookie preferences for the mobile app can be managed through the app settings.

7Your Rights

You have certain rights regarding your personal data. poki respects those rights:

Right to access your data

You can request to see what data poki holds about you. We typically respond within 7 business days.

Right to Rectification

If any of your information is incorrect, you can request that it be corrected. Changing KYC-verified information may require you to submit new documents.

Right to Erasure

You can request deletion of your data by closing your account. Any data covered by legal obligations will be deleted once the required retention period has passed.

Right to Restrict Processing

You can request that we stop using your data for specific purposes — such as opting out of marketing communications.

Right to Data Portability

You can request a copy of your data in a portable format (e.g., CSV).

To exercise these rights, support@poki-baji.comEmail us or reach out via live chat. We respond within 7 business days of receiving your request.

8Children's Privacy

Poki is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

Date of birth is verified at registration. If any account holder appears to be under 18, the account will be immediately suspended and all collected data will be deleted. If you believe a minor has registered on poki, please support@poki-baji.comto let us know.

Keeping minors away from betting is not just a legal requirement — it's our ethical responsibility. To learn more about responsible gaming Responsible Gaming Visit the page.

9Updates & Contact

Poki updates this Privacy Policy to keep pace with changes in technology and legal requirements. You will be notified by email before any significant changes take effect. Continued use of poki after an update constitutes acceptance of the revised policy.

For any questions, concerns, or requests regarding the privacy policy:

  • Email: support@poki-baji.com
  • Live Chat: Via the chat button on the website — available 24/7
  • Response time: Average 3 minutes via live chat, within 24 hours by email
We're always here to keep your data safe

To read poki's full terms and conditions Terms & Conditions Visit the page to learn more about responsible gaming Responsible Gaming Go to the page.

FAQs

Common Questions About Account Security & Payments

Setting up two-factor authentication (2FA) on poki is straightforward and significantly increases your account security. Start by Login Then click your profile icon in the top right corner and go to "Security Settings" or "Security". There you will find the "Two-Factor Authentication" or "2FA" option. Click to enable it — an OTP will be sent to your registered phone number. Once you verify with that OTP, 2FA will be active. From that point on, you will need to enter both your password and the OTP sent to your phone every time you log in. This means that even if someone knows your password, they cannot access your account without your phone. If you run into any issues, the support team is happy to help.

The minimum deposit amount at poki depends on your chosen payment method. Via bKash, Nagad, and Rocket, the minimum deposit is ৳200. For bank transfers, the minimum is ৳1,000. Mobile banking deposits are credited instantly, while bank transfers may take 1 to 3 business days. The daily deposit limit for bKash and Nagad is ৳50,000. For larger amounts, bank transfer is more convenient — with a daily limit of up to ৳2,00,000. Always deposit from a payment account registered in your own name — using someone else's account may result in the deposit being held.

Join our secure platform today

Your data is safe at poki, payments are transparent, and games are fair. Register for free and get a 100% bonus on your first deposit.

SSL secured · Data never sold · For users 18+ only

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