Poki — Player Protection
Playing on poki is about more than winning or losing — it should be an enjoyable experience. If you ever feel betting is getting out of hand, we are always here for you.
Everything you need to keep your gambling at poki fully under your own control
Set your own daily, weekly, or monthly deposit limit. Once you reach your limit, the system will automatically block any further deposits.
Need a short break? Temporarily lock your account for 24 hours or 7 days. During this time, you won't be able to place bets, but withdrawals will still be available.
Close your account for 30 days, 3 months, 6 months, or permanently. Any attempt to open a new account during an active exclusion period will also be blocked.
Pop-up notifications every 30, 60, or 90 minutes remind you how long you've been playing and how much you've won or lost.
Decide in advance how much you can afford to lose in a given period before your session ends. Once your loss limit is reached, your session will be closed automatically.
For any concerns about your betting, speak with our specially trained support team — we're here to help, not to judge.
Remember: Betting is entertainment — not an investment. If you feel betting is having a negative impact on your life, please read this page carefully.
Responsible gambling means keeping betting a controlled and enjoyable experience — knowing how much you'll play, how much you'll spend, and when to stop. At poki, responsible gambling isn't just a policy — it's at the core of how we operate.
Online betting is growing fast in Bangladesh. Many people come to poki for the thrill of a cricket match or after seeing friends enjoy it. For most, it stays a safe form of entertainment. But for some, the habit can gradually build — until betting no longer feels fun and starts causing anxiety or financial stress.
Poki wants every user to enjoy our platform in a healthy and positive way. That is why we have built responsible betting tools in from the start — available to anyone, at any time, no explanation required and no judgement.
The essentials of responsible gambling: Only bet what you can afford to lose without it affecting your life.
A few simple rules for healthy betting habits to keep in mind:
It's not always easy to tell when a betting habit is becoming a problem. Watch out for the following signs in yourself or someone close to you:
Using money meant for household expenses, rent, or other essential costs on betting is a clear sign that gambling is getting out of hand.
Chasing losses — feeling like one more bet will win it all back and continuing to increase your stakes — is one of the most telling signs of problem gambling.
Hiding or lying to people close to you about how much you bet is a cause for concern.
Feeling uncomfortable, restless, or irritable when you can't bet or access poki are signs of dependency.
Borrowing money from friends, family, or others to fund your bets is a serious warning sign.
Spending most of your day thinking about betting, or keeping poki open while at the office or in class.
If one or more of the signs above apply to you, reach out to our support team right away or activate self-exclusion.
Go through the questions below. If you find yourself answering "Yes" to more than three, consider reaching out to our support team.
Poki's protection tools can be activated directly from your account settings or set up through the support team. Step-by-step instructions are provided below:
Enter Go to the page and log in with your email and password.
Click your name or profile icon in the top right corner and select "Account Settings" or "Responsible Gaming".
Choose daily, weekly, or monthly — whichever works best for you — and enter your maximum amount.
Save your settings. Limits take effect immediately. To increase a limit, the change applies after 24 hours — reductions are instant.
If you want to activate self-exclusion, contact our support team directly — support@poki-baji.com or via live chat. Once exclusion is in effect, it cannot be cancelled before the specified period ends.
Poki is strictly for users aged 18 and above. This is not just a legal requirement — it is our ethical responsibility. Young minds are not equipped to make mature judgements about the risks of betting, so ensuring minors cannot access poki is a top priority for us. Date of birth is mandatory at registration and is verified. A national ID or passport is required during the KYC process before the first withdrawal, where age is confirmed again. If an account holder is found to be under 18, or if fraudulent information was used to register, the account will be closed immediately and the balance may be forfeited. If a parent or guardian suspects their child is using poki or any other betting site, please contact support@poki-baji.com right away. We will act quickly.
What poki does to protect minors:
If you suspect a young member of your household is using poki or any other betting site, please support@poki-baji.comto let us know. We'll take action promptly.
Parents can install third-party parental control software on their child's device to restrict access to betting sites — an effective preventive measure.
You do not have to face a betting problem alone. Alongside poki's support team, help is also available through:
Acknowledging a betting problem and asking for help isn't weakness — it takes courage. poki's support team is here to help, not to judge. Reach out any time — we're always in your corner.
Poki is more than a betting platform — we want our users to live healthy, enjoyable lives. Responsible gaming is not an add-on feature for us; it is a core part of who we are.
We commit to:
Responsible gambling isn't something poki can ensure alone — it takes both of us working together. Your awareness combined with our tools creates a safer betting environment. To learn about our terms and conditions, Terms & Conditions Visit the page.
Common Questions About Odds and Age Requirements
Responsible betting on poki means setting your own budget, staying within your limits, and taking a break whenever you need one. Join today — our protection tools are always by your side.
Protection tools are free · For players 18+ · Gamble responsibly